Corrective and evolutionary maintenance

We provide corrective and adaptive maintenance for your web projects with Drupal. We fix issues in the technical foundation and associated modules, and update them at your request.

Corrective and evolutionary maintenance,
 how does it work?

All requests are handled through our project management tool Redmine. Redmine allows you to submit support tickets, discuss each request, store documents, estimate a request, log work time associated with it...

You express your need to our project manager on our Redmine platform or by other means (email, phone, during a meeting, etc.). In any case, a Redmine ticket is created to track communications and store important documents related to the request.

Our project manager discusses your needs with you in order to define:

The scope;
The technical elements available;
Any potential constraints;
The schedule.

Then, he offers you a costed and scheduled solution that you can accept, amend, or reject.

Each month, your project manager exports the detailed maintenance consumption and submits it to you for information. This tracking is often reviewed in a project committee to assess the maintenance operations.

We work per ticket and only bill for what is actually used. Specifically, when a ticket (a support request) is submitted to us, we estimate it and carry out our intervention. Then, at the end of the month, we invoice for the actual time spent by our various experts (developer, lead developer, UX designer, project manager, etc.).

Why use our AMS services?

No commitment

Thanks to a ticket system, you pay strictly only for the service time received. So if some months you don’t need our services, you don’t pay.

Transparency

The use of our project management platform is open, transparent, and collaborative. All project members can view tickets, history, and budget in real time.

Responsiveness

Come and test our responsiveness in Redmine! All exchanges are recorded. We are available Monday to Friday, from 9:00 a.m. to 6:00 p.m. On-call support is also available in the evenings and on weekends.

The escalation procedure

You have access to a confidential instant messaging service (Mattermost), and a direct line to escalate your blocking tickets.

Privacy

Your data will not be disclosed, distributed, or resold. A confidentiality clause and secure information transfers protect you from interception and hacking.

Governance

Your project is monitored regularly and thoroughly. Depending on the number of tickets, we organize regular project meetings to review maintenance progress and anticipate upcoming work.