Improve working conditions with a Drupal self-assessment platform

The project was designed using the design sprint, a UX design methodology that allows for the rapid creation of digital solutions tailored to users’ needs while incorporating their feedback in an iterative way. As is customary during a design sprint, we conducted several workshops over a workweek that brought together the project manager, UX designers, and our contacts from ARACT Ile de France. This work enabled us to produce: 

• personas: defining the target audience;
• the site architecture and user journeys;
• user flows and a storyboard;
• wireframes;
• a user testing report;

The design sprint notably helped define the platform’s features and organize them to make the user experience as smooth as possible. The implemented features are as follows:

• Thematic self-assessments: covering various topics related to working conditions.
• Comparison of perspectives: to compare viewpoints between employee representatives and management.
• Tracking over time: ability to repeat assessments at different dates to observe changes.
• Note-taking: during the questionnaires.
• Pause and resume: ability to pause a questionnaire and resume it later.
• Additional resources: access to resources to improve on the evaluated topics.

Self-assessment can be influenced by individual subjectivity. That’s why the platform allows several people to complete the self-assessment. This feature aims to encourage dialogue and the exchange of perspectives, in order to achieve results that are both more objective and to engage both parties in a joint process that leads to solutions satisfactory for everyone.

Anact wanted to offer a very comprehensive assessment. The downside is that the questionnaires contain a lot of questions—96 for the one on quality of work life, for example. However, as we know, a process that is too long significantly burdens the user experience. Our UX design approach therefore consisted of balancing the questionnaire’s thoroughness with the user experience.

To make this process more engaging and less tedious, we:

• Segmented the questionnaire into sub-topics.
• Allowed the diagnosis process to be paused and resumed at any time.
• Added a progress bar to track completion.
• Integrated gamification elements to make the process more motivating.
• Implemented automatic scrolling to bring up the next question after each response.
• Used a single question format to make the process less mentally taxing.

To make self-assessments more enjoyable, we have integrated gamification features, with a reward system that recognizes the completion of each subtopic.

Once the questionnaire’s sub-themes are completed, the user receives the results of their self-assessment. To offer a view that is both clear and detailed, we chose to present the results graphically: a radar chart whose branches represent the questionnaire’s sub-themes. These are scored on a scale from 1 to 4. The user also accesses a summary sheet highlighting the organization’s strengths and providing recommendations on areas for improvement. These results can then be downloaded or printed.